Rehabilitation services

Spinal Injury Services

For Inpatients – Spinal Injury Unit

The Royal Rehab Spinal Cord Injury Unit is one of only two units in New South Wales dedicated to providing specialist rehabilitation services to people who have sustained a traumatic spinal cord injury (SCI). This specialist service, for which Royal Rehab is renowned, is delivered through a multidisciplinary team of healthcare professionals including rehabilitation doctors, nurses and allied health professionals. Individually tailored rehabilitation programs are customised for you and are goal-directed meaning we focus on what you want to achieve and the areas that are important to you in your daily life.

Our service aims to enrich lives through personalised expert support that empowers our clients with the skills and confidence to live life as independently as possible.

The SCI Unit is located in a purpose-built facility which includes a gymnasium and an on-site hydrotherapy pool. The service integrates seamlessly into the local community enabling rehabilitation programs to incorporate everyday activities such as visits to the local shops, cafes and parklands. You will learn in a peer supported environment at our ‘Learning Together’

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sessions run in conjunction with Spinal Cord Injuries Australia (SCIA). SCIA also provides a one-on-one mentoring program for our clients.

During your stay clients are encouraged to take a break away with family and friends at the world-first resort for people with SCI, Sargood on Collaroy. Upon discharge, our Spinal Outreach Service (SOS) or the Hunter SCIS team, dependent on your location, will assist you with multi-disciplinary goal-based support after your initial discharge from the SCI unit.

Staying with us

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What to bring to Hospital

We advise that you bring a few changes of comfortable clothing. Clothing that is loose at the waist and hip is easiest to put on and adjust. Please be aware that some fabrics and styles of clothing may cause problems. For example, back pockets and rivets in jeans may mark your skin. Slippery fabrics may cause you to slide and make it difficult to stay in an upright seated position. We also recommend that your socks and shoes are not too tight. Please bring any required toiletries for your stay including toothbrush/paste, comb, brush, shampoo and body wash.

What to leave at home

For your own security, please do not bring large sums of money or unnecessary items of value into the Unit. Royal Rehab cannot take responsibility for any personal items.

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The specialist services provided by the Spinal Injury Unit are designed to enrich lives through personalised support with the aim being to empower  clients with the skills and confidence to live life as independently as possible.

We understand that people are all individuals and we appreciate that everyone’s circumstances are different. We respect the right of each person to set their own clear and meaningful goals and will do all we can to help you achieve them.

Our multidisciplinary team of health professionals will work closely with you to assess current level of function, assist in establishing goals, develop a tailored program and then regularly assess progress.

Your team will help you to understand and manage the changes to your body that are often impacted by SCI. These can include bladder and bowel function; respiratory function; skin integrity and pressure area management; pain and spasticity management; sexual health, function and fertility; and mental health.

Your team will work with you to determine your equipment needs in relation to mobility, self-care and continence, community access and leisure.

Rehabilitation planning meetings are held regularly and provide an opportunity for members of your rehabilitation team to meet with you and your family and/or friends. During these meetings, your treatment, progress and discharge plans will be discussed. This is an excellent opportunity to ask any questions you may have.

While you are a client at Royal Rehab you will be allocated a key contact person to assist you for the duration of your stay. This staff member will be your main point of contact for administrative and discharge planning.

Meal times 

Nutritious, balanced meals are planned and prepared on-site for all clients at Royal Rehab. A large choice of food is on offer to accommodate individual preferences, religious and allergy requirements.

Breakfast: 8:00 am

Lunch: 12:30 pm

Dinner: 5:30 pm

Personal Laundry

There is a washer and dryer available for personal use whilst on the ward.

Technology 

Televisions are fitted in individual patient rooms and communal lounge areas for the comfort of all users. Free WIFI is available for our clients. Please ask a member of your treating team for login/password details.

Smoking

Research shows that there are no safe levels of smoking. Smoking is only permitted on Royal Rehab grounds in the designated smoking area at the rear of the main building near the sports courts on Recreational Circle.

Smoking is not permitted anywhere else on our campus including in any of our vehicles, buildings and grounds apart from the designated area. Your treating team can arrange access to suitable nicotine replacement therapy for the duration of your stay.

Visitors

We welcome family and friends to visit with clients and recognise that they are a very important part of your rehabilitation team. We ask that visitors adhere to our guidelines and visiting hours.

Visiting hours for the Spinal Injury Unit are: 3.00pm – 9.00pm weekdays and 10.00am to 9.00pm weekends and public holidays.

During therapy sessions it is necessary for you to be able to concentrate without distraction. For this reason, we ask that all visitors, family and carers check your availability with you or with staff and save their visits for outside these periods.

From time to time members of your treating team may invite your family and carers to attend a therapy session. At these times their attendance on the unit outside of formal visiting hours is welcome. Family and carers may also be asked if they would like to accompany you to external follow up appointments.

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Your discharge will be discussed with your treating team. Due to the complex nature of spinal cord injuries, there may be requirements for home modifications, care and equipment to be organised prior to discharge. We respect that each of our clients is an individual and everyone’s circumstances are different. Our team will work with you to plan your discharge to be as smooth as possible.

The Australian Charter of Healthcare Rights sets out the fundamental principles of healthcare. You can download a copy of the charter here.

The guiding principles include:

Access: I have a right to health care.

Safety: I have a right to receive safe and high-quality care.

Respect: I have a right to be shown respect, dignity and consideration.

Communication: I have a right to be informed about services, treatment, options and costs in a clear and open way.

Participation: I have a right to be included in decisions and choices about my care.

Privacy: I have a right to privacy and confidentiality of my personal information.

Comment: I have a right to comment on my care and to have my concerns addressed.

The charter

The Australian Charter of Healthcare Rights is available to everyone in the healthcare system. It allows patients, consumers, families, carers and providers to share an understanding of the rights of people receiving health care.

Patients, consumers, healthcare providers and health service organisations all have an important part to play in achieving healthcare rights and contributing to a safe and high-quality healthcare system.

Feedback and complaints

Royal Rehab welcomes all forms of feedback including complaints. Our priority is to continuously be improving our service provision. We treat all feedback and any complaints professionally and confidentially.

In the first instance if you have feedback or a complaint, we encourage you to speak with the Clinical Operations Manager.

Should your matter not be resolved to your satisfaction, please contact the Quality & Risk Manager on 9808 9222 or email feedback@royalrehab.com.au. Every effort will be made to address your concerns and find a satisfactory outcome. If you would like to provide feedback, you can also fill out our feedback forms here.

In the event, that your complaint remains unresolved and relates to Royal Rehab public inpatient services, you can contact the Health Care Complaints Commissioner, details of which are available www.hccc.nsw.gov.au.

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