Royal Rehab’s Brain Injury Unit is a highly specialised service providing inpatient traumatic brain injury (TBI) specialist rehabilitation. It is a state-wide service dedicated to supporting adults aged 16 to 65 years with the skills, function and confidence to live life as independently as possible following injury.
Individually tailored rehabilitation programs are delivered through a multidisciplinary team of healthcare professionals including rehabilitation doctors, nurses and allied health professionals. Rehabilitation takes place in our purpose-built facility and can incorporate an array of on-site resources such as gymnasium, hydrotherapy pool, productive garden and adaptive exercise equipment. All patient rooms are single rooms with individual ensuite bathrooms. There is also a shared treatment area, accessible courtyard and an outdoor recreation area which can be used for therapy and family visitors. Royal Rehab is a purpose-built facility, located on exceptional grounds with lots of recreational and nature spaces to assist with recovery.
What to bring to Hospital
Your referring hospital will arrange your admission with Royal Rehab. They will also provide details of your injury including all relevant information about medications, investigations (scans and reports) and any follow up appointments. Please bring any required toiletries for your stay, including toothbrush/paste, denture cleaner (if applicable), comb, brush, shampoo and body wash. If you use a visual aid such as reading glasses, please ensure you pack all the types you need such as multifocal, bifocal or a specific pair of reading glasses. If you use hearing aids be sure to pack spare batteries. Patients are encouraged to wear their own clothing, and suitable footwear during their admission at Royal Rehab. Clothing should enable as much independence as possible, whilst maintaining dignity and privacy. As an example, button up shirts and draw string pants may be easier for some to manage than zippers. Clothing that is sized slightly larger than usual may also assist with building independence. Shoes should be well fitting and fully enclosed, thongs and slippers are examples of footwear that is not appropriate. Carers and family are encouraged to bring in photos to personalise your room environment. Story boards and memorabilia can be a great aid to cognitive rehabilitation.
What to leave at home
Whilst every care is taken, Royal Rehab are unable to take responsibility for your personal belongings while you are a patient. Please do not bring large sums of cash, or valuable items with you.
The services of our Brain Injury Unit are designed to enrich lives by providing personalised support with the aim being to empower our clients with the skills and confidence to live life as independently as possible.
At Royal Rehab we understand that people are all individuals. We respect the right of each person to set their own goals and we appreciate that everyone’s circumstances are different.
Our team members will work with you to assess your current level of function, assist you in establishing clear rehab goals and regularly assess your progress. They will then use this information to provide you with a weekly timetable. Your timetable will also include details of any scheduled follow up appointments or investigations requested by your team.
Your rehabilitation journey will include one-on-one periods with individual therapists. Where appropriate you will also participate in group therapy sessions to build on your individual progress.
While you are a patient at Royal Rehab you will be allocated a social worker/case manager to assist you. They will be your main point of contact for administrative and discharge planning.
You will be allocated a main contact therapist from each allied health discipline.
During your admission we will provide informed advice and guidance in relation to adjustment to any disability which may remain after your rehabilitation program is complete.
Within the Brain Injury Unit is purpose-built transitional accommodation set up to replicate a real-life shared living situation. Patients share a common kitchen facility and are encouraged to live as independently as possible and learn life skills necessary to assist them with their transition back home.
Our focus is on assisting you to gain as much function and independence as possible with the aim of maximising your quality of life.
Some other information that may assist you during your admission:
Smoking: Research shows that there are no safe levels of smoking. Smoking is only permitted on Royal Rehab grounds in the designated smoking area at the rear of the main building near the sports courts on Recreational Circle.
Smoking is not permitted anywhere else on our campus including in any of our vehicles, buildings and grounds apart from the designated area. Your treating team can arrange access to suitable nicotine replacement therapy for the duration of your stay.
Meal times: Nutritious, balanced meals are planned and prepared on-site for all clients at Royal Rehab. A large choice of food is on offer to accommodate individual preferences, religious and allergy requirements.
Breakfast: 8:00 am
Lunch: 12:30 pm
Dinner: 5:30 pm
Visitors: We welcome family and friends to visit with clients and recognise that they are a very important part of your rehabilitation team. We ask that visitors adhere to our guidelines and visiting hours.
Visiting hours for the Brain Injury Unit are: 3.00pm – 8.00pm weekdays and 10.00am to 8.00pm weekends and public holidays.
During therapy sessions it is necessary for you to be able to concentrate without distraction. For this reason, we ask that all visitors, family and carers check your availability with you or with staff and save their visits for outside these periods.
From time to time members of your treating team may invite your family and carers to attend a therapy session. At these times their attendance on the unit outside of formal visiting hours is welcome. Family and carers may also be asked if they would like to accompany you to external follow up appointments.
A family conference is an opportunity for members of your rehabilitation team to meet with you and your family and/or friends, to discuss your treatment, progress and discharge plans.
This is an excellent opportunity for asking questions. These meetings usually take an hour and are scheduled for Thursday afternoons.
Personal Laundry: there is a washer and dryer available for personal use whilst on the ward.
Technology: televisions are fitted in individual patient rooms and communal lounge areas for the comfort of all users. Wi-fi is available for our patients. Please ask a member of your treating team for login/password details.
You may be referred to the Brain Injury Unit by your acute hospital if you are living within metropolitan Sydney and northern NSW if you meet the following criteria:
Once your referral has been reviewed and accepted, our referral coordinator will obtain a full client history, current update, identify rehabilitation goals, and provide information to you and your loved ones regarding the rehabilitation program details.
Planning for your discharge starts from the time of your admission. You and your family will be actively involved in the process. Your ongoing needs will be identified and arrangements will be made with community support services, home modification services and therapists as appropriate, prior to your discharge from Royal Rehab.
How long you stay at Royal Rehab will depend on several factors, including your medical condition and your progress in meeting your rehabilitation goals. On admission your team will advise an estimate of your provisional discharge date. However, this date may vary depending on your changing needs, and the rate at which you progress through your program.
The Australian Charter of Healthcare Rights sets out the fundamental principles of healthcare. You can download a copy of the charter here.
The guiding principles include:
Access: I have a right to health care.
Safety: I have a right to receive safe and high-quality care.
Respect: I have a right to be shown respect, dignity and consideration.
Communication: I have a right to be informed about services, treatment, options and costs in a clear and open way.
Participation: I have a right to be included in decisions and choices about my care.
Privacy: I have a right to privacy and confidentiality of my personal information.
Comment: I have a right to comment on my care and to have my concerns addressed.
The Australian Charter of Healthcare Rights is available to everyone in the healthcare system. It allows patients, consumers, families, carers and providers to share an understanding of the rights of people receiving health care.
Patients, consumers, healthcare providers and health service organisations all have an important part to play in achieving healthcare rights and contributing to a safe and high-quality healthcare system.
Feedback and complaints
Royal Rehab welcomes all forms of feedback including complaints. Our priority is to continuously be improving our service provision. We treat all feedback and any complaints professionally and confidentially.
In the first instance if you have feedback or a complaint, we encourage you to speak with the Clinical Operations Manager.
Should your matter not be resolved to your satisfaction, please contact the Quality & Risk Manager on 9808 9222 or email firstname.lastname@example.org. Every effort will be made to address your concerns and find a satisfactory outcome. If you would like to provide feedback, you can also fill out our feedback forms here.
In the event, that your complaint remains unresolved and relates to Royal Rehab public inpatient services, you can contact the Health Care Complaints Commissioner, details of which are available www.hccc.nsw.gov.au.
Every year, Royal Rehab hosts the Wall of Fame, where past clients of our Brain Injury Unit are asked to share their rehabilitation journey. These stories are then framed and displayed on the walls of our Brain Injury Unit to inspire current clients and their families about the progress which can be made by reading other people’s stories.