Royal Rehab Private hospital

Your Rights and Responsibilities

The Australian Charter of Healthcare Rights sets out the fundamental principles of healthcare.

You can download a copy of the charter here.

The guiding principles include:

Access

I have a right to health care.

Safety

I have a right to receive safe and high-quality care.

Respect

I have a right to be shown respect, dignity and consideration.

Communication

I have a right to be informed about services, treatment, options and costs in a clear and open way.

Participation

I have a right to be included in decisions and choices about my care.

Privacy

I have a right to privacy and confidentiality of my personal information.

Comment

I have a right to comment on my care and to have my concerns addressed.

The Charter

Everyone who is seeking or receiving care in the Australian health system has certain rights regarding the nature of that care. These are described in the Australian Charter of Healthcare Rights. The rights included in the Charter relate to access, safety, respect, communication, participation, privacy and comment.

The Australian Charter of Healthcare Rights is available to everyone in the healthcare system. It allows patients, consumers, families, carers and providers to share an understanding of the rights of people receiving health care.

Patients, consumers, healthcare providers and health service organisations all have an important part to play in achieving healthcare rights and contributing to a safe and high-quality healthcare system.

A genuine partnership between patients, consumers and healthcare providers is important so that everyone achieves the best possible outcomes.

Healthcare providers are aware that in some circumstances, your ability to interact with the healthcare system may be restricted. Where possible they will alert family or support services about your circumstances if they consider that you need assistance.

Feedback and Complaints

Royal Rehab welcomes all forms of feedback including complaints. Our priority is to continuously be improving our service provision. We treat all feedback and any complaints professionally and confidentially.

In the first instance if you have feedback or a complaint, we encourage you to speak with the Accommodation Manager, Clinical Operations Managers or General Manager. Should your matter not be resolved to your satisfaction, please contact the Quality & Risk Manager on 9808 9222 or contact fill in our online feedback form here. Every effort will be made to address your concerns and find a satisfactory outcome.

In the event, that your complaint remains unresolved and relates to Royal Rehab Private, Community Services or any of the private and public inpatient services, you can contact the Health Care Complaints Commissioner, details of which are available here.

If your complaint relates to our Disability Services, you can contact the NDIS Commission details of which are available here.