ROYAL REHAB Private hospital
Your Rights and Responsibilities
The Australian Charter of Healthcare Rights sets out the fundamental principles of healthcare.
You can download a copy of the charter here.
The guiding principles include:
1
Access
2
Safety
3
Respect
4
Communication
5
Participation
6
Privacy
7
Comment
The Charter
Feedback and Complaints
Royal Rehab welcomes all forms of feedback including complaints. Our priority is to continuously be improving our service provision. We treat all feedback and any complaints professionally and confidentially.
In the first instance if you have feedback or a complaint, we encourage you to speak with the Accommodation Manager, Clinical Operations Managers or General Manager. Should your matter not be resolved to your satisfaction, please contact the Quality & Risk Manager on 9808 9222 or contact fill in our online feedback form here. Every effort will be made to address your concerns and find a satisfactory outcome.
In the event, that your complaint remains unresolved and relates to Royal Rehab Private, Community Services or any of the private and public inpatient services, you can contact the Health Care Complaints Commissioner, details of which are available here.
If your complaint relates to our Disability Services, you can contact the NDIS Commission details of which are available here.
