MetroRehab Hospital has introduced rehabilitation care coordinators to provide personalised and enhanced customer experience for our inpatients.
Three dedicated rehab care coordinators — all allied health professionals with expertise in neurological, cancer, orthopaedic and other rehab areas — have been appointed to the roles. From the time of referral and throughout admission, treatment, discharge and post-hospital follow-up, the rehab care coordinators are by our patients’ sides to inform, empower and support them.
Nick Edwards, General Manager of MetroRehab Hospital, said, “We are committed to providing our patients with an exceptional customer experience. From past experience and patient feedback, we know that having a familiar face throughout the journey can be of great value.”