OVERVIEW

For Visitors

Attention Visitors

Royal Rehab continues to monitor developments, take precautionary measures and strictly follow the guidelines of relevant authorities including the NSW Ministry of Health with regard to COVID-19. The health and wellbeing of our clients, staff members and the wider community is our top priority. Please read the important information below. Please feel free to contact us if we can be of any assistance.

In line with NSW Health restrictions, and Red Alert protocols we have been instructed to limit visitors to our healthcare facility. Visitor exemptions will be considered based on a risk assessment in response to individual patient needs and circumstances on a case-by-case basis. Please discuss with the patient’s clinical team and unit manager before visiting.

Please do not visit our facilities, including Weemala Buildings 1 and 2, if:

You feel unwell in any way.
You have returned from overseas in the last 14 days.
You have been identified as a close contact of a COVID-19 case in the past 14 days.
You are not fully vaccinated.

Visitors with permission to visit must practice the following precautions:

All staff and visitors will be screened prior to entering.
Check-in using the QR code.
Show evidence of COVID-19 vaccination.
Wear a surgical mask throughout the visit and while in the facility.
Practice social distancing – stay 1.5 metres from others.
Regularly use hand sanitizer which is available throughout our facilities.

For residents, family and friends of Disability Services, please click here for the latest COVID-19 message including visiting hours and restrictions

At Royal Rehab, we recognise that visitors are an important part of the recovery process. However, our hospital is first and foremost a place of treatment and recovery, so we ask that visitors always keep this in mind. Adhering to the following guidelines and our visiting hours helps to ensure the needs of our patients are respected and our hospital continues to operate as smoothly as possible.

Guidelines for Visitors

Phone Before Visit

Phone ahead and speak with the patient or with the nurses’ station before you visit. This ensures the patient is ready to receive visitors and allows you to check when would be the most convenient time to come. Patients’ circumstances are all different and some may not be ready for visitors.

Visit Outside of Therapy Times

We request that visits take place outside therapy times unless visitors are being trained to assist the patient with their therapy or ongoing needs. All our patients have individual rehabilitation programs with structured timetables so they will be away from their rooms during certain periods of each day.

Wash Your Hands

We encourage visitors to wash their hands before and after a visit to reduce the transfer of infections. Hand sanitation creams are provided throughout the facility. Hand hygiene is an important part of our commitment to meeting hospital safety standards.

Respect the Equipment

As a specialist rehabilitation facility, we have a range of equipment such as wheelchairs and gym gear on-site that is specifically for the use of our clients. Please note that this equipment is not to be used by visitors.

Smoke Free

Royal Rehab is a smoke free environment with the exception of the designated smoking area which is located on Recreation Circle near the Sports Courts. No smoking is permitted on any other areas of the grounds.

If Unwell

Do not visit the facility if you are unwell. This helps to prevent the spread of infections into the hospital environment.

Photographs

We request that no photos are taken of any other patients or of Royal Rehab staff members during a visit to our facility. This is to protect the privacy of individuals in our care and employment.

Contacting a Patient

Each room in Royal Rehab Private Hospital has an individual phone line. Patients and next of kin are provided this direct number upon admission. To phone a patient in Royal Rehab Private, please call our main reception desk on 02 9809 6071, Monday to Friday between the hours of 8.30am and 4.30pm, and request to be put through.

Please note that there are no direct lines to patients in our Spinal Injury Unit or Brain Injury Unit. We recommend you contact the next of kin or alternatively, you can call the nurses’ station and staff will assist where possible.