Attention Visitors

Royal Rehab continues to monitor developments, take precautionary measures and strictly follow the guidelines of relevant authorities including the NSW Ministry of Health with regard to COVID-19. The health and wellbeing of our clients, staff members and the wider community is our top priority. Please read the important information below. Please feel free to contact us if we can be of any assistance.

In line with NSW Health restrictions, visitors must wear a mask before entering and while inside the facility. All visitors will be screened on entry and must follow the advice of our staff at all times. This includes following instructions on visitor limits which may change from time to time.

Our current visiting hours are between the hours of 2pm and 8pm weekdays and midday to 8pm weekends.

Visitors will be permitted if they:

  • Do not have COVID-19 symptoms
  • Have not tested positive to COVID-19 within the past 10 days
  • Have not arrived from overseas in the last 7 days
  • Are not a household contact or high-risk contact of someone with COVID-19 in the previous 14 days
  • Have not been asked to isolate by a health official
  • Have had at least two doses of a recognised vaccine if 12 years and older or one dose if aged 5 to 11 years (unless they have a medical exemption)

Visitors must:

  • Adhere to entry screening on arrival
  • Check-in using the QR code
  • Show evidence of COVID-19 vaccination
  • Wear a surgical mask throughout the visit and while in the facility
  • Practice physical distancing – stay 1.5 metres from others
  • Regularly use hand sanitizer which is available throughout our facilities
  • During periods of high community transmission, comply with COVID-19 testing requirements at the time of your visit
  • Advise us if you test positive to COVID-19 on either RAT or PCR test within 48 hours of your visit

For residents, families and friends of our Disability Services homes, please click here for the latest COVID-19 message relating specifically to our supported disability accommodation services.

Please note these guidelines may change at any time.

For residents, family and friends of Disability Services, please click here for the latest COVID-19 message including visiting hours and restrictions

At Royal Rehab, we recognise that visitors are an important part of the recovery process. However, our hospital is first and foremost a place of treatment and recovery, so we ask that visitors always keep this in mind. Adhering to the following guidelines and our visiting hours helps to ensure the needs of our patients are respected and our hospital continues to operate as smoothly as possible.

Guidelines for Visitors

Phone before visit

Phone ahead and speak with the patient or with the nurses’ station before you visit. This ensures the patient is ready to receive visitors and allows you to check when would be the most convenient time to come. Patients’ circumstances are all different and some may not be ready for visitors.

2 Visit outside of therapy times

We request that visits take place outside therapy times unless visitors are being trained to assist the patient with their therapy or ongoing needs. All our patients have individual rehabilitation programs with structured timetables so they will be away from their rooms during certain periods of each day.

3 Wash your hands

We encourage visitors to wash their hands before and after a visit to reduce the transfer of infections. Hand sanitation creams are provided throughout the facility. Hand hygiene is an important part of our commitment to meeting hospital safety standards.

4 Respect the equipment

As a specialist rehabilitation facility, we have a range of equipment such as wheelchairs and gym gear on-site that is specifically for the use of our clients. Please note that this equipment is not to be used by visitors.

5 Smoke free

Royal Rehab is a smoke free environment with the exception of the designated smoking area which is located on Recreation Circle near the Sports Courts. No smoking is permitted on any other areas of the grounds.

6 If unwell

Do not visit the facility if you are unwell. This helps to prevent the spread of infections into the hospital environment.

7 Photographs

We request that no photos are taken of any other patients or of Royal Rehab staff members during a visit to our facility. This is to protect the privacy of individuals in our care and employment.

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