Attention Visitors and Clients

Royal Rehab continues to monitor developments, take precautionary measures and strictly follow the guidelines of relevant authorities including the NSW Ministry of Health with regard to COVID-19. The health and wellbeing of our clients, staff members and the wider community is our top priority. Please read the important information below. To maximize safety for all during this period, some of our services are temporarily suspended or replaced with telehealth (digital alternatives to face-to-face sessions). Please feel free to contact us if we can be of any assistance.

Visitor restrictions at all our facilities

Please do not visit any of our facilities if:

  • You feel unwell in any way,
  • You have been in or through Victoria in the last 14 days,
  • You have been to locations within South Australia or New Zealand where you were instructed to self-isolate and get testing in the last 14 days. South Australian locations can be found here New Zealand locations can be found here
  • You have been to any of the locations or travelled on nominated public transport routes, during the time and date indicated, in the “Self-isolate and get tested immediately if you’ve been to these locations” or “Monitor for symptoms if you’ve been to these locations” or “Public transport routes” tables at NSW Government – Latest news and updates.
  • You have travelled internationally in the last 14 days,
  • You have visited any of the NSW hotspots as identified on the Australian Government website,
  • If you have a member of the family who in the last 14 days has been in or through Victoria, or travelled internationally, or to any of the hotspots, and you assist them with daily tasks,
  • You have been in contact with anyone with a confirmed or suspected case of COVID-19.
  • You are under 16 years of age.

We encourage you to phone or use electronic devices to communicate with your loved ones instead.

Visitors entering our facilities must practice the following precautions:

  • Wear a face mask (a cloth mask is suitable). After putting it on to cover your nose and mouth, do not touch the front of the mask and remove it using the ear loops or head straps. Dispose of the mask into a waste bin and perform hand hygiene with soap and water or alcohol hand rub.
  • Practice social distancing – stay 1.5 metres from others.
  • Cough and sneeze into your elbow.
  • Regularly use hand sanitizer which is available throughout our facilities. 

For residents, families and friends of our Disability Services homes, please click here for the latest COVID-19 message relating specifically to our supported disability accommodation services.

Visitor Number Limits and Hours – at Royal Rehab campus 

  • Patients can nominate three (3) visitors who can visit for the duration of each patient’s admission. 
  • Each patient is permitted to have one (1) nominated visitor at a time.

Visiting hours are strictly limited to:

  • Monday to Friday between 3.00pm and 7.00pm.
  • Weekends between 1.00pm and 7.00pm

Please note, our visitor guidelines could change at any time.

For visitor restrictions in our Disability Services homes, please click here.

Stay informed

We encourage you to regularly check the NSW Health website for updates on COVID-19. Visit Novel coronavirus COVID-19- Find the Facts’ page or

You can also contact the Australian Government’s National Coronavirus Helpline on 1800 020 080.

Thank you for your cooperation.

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