COVID-19 Update

Friday 27 March 2020

Dear Disability Services residents, families and friends,

Further to my email dated 13 March 2020, I am writing to provide you with an update on Royal Rehab’s position around COVID-19.

Royal Rehab is continuing to monitor developments, take precautionary measures and strictly follow the guidelines of relevant authorities including NSW Health.

Please be assured, the well-being of the people we serve, our staff members and the wider community are our top priorities.

Visitor restrictions

As communicated previously, family and friends who intend to visit our homes or facilities are advised to comply with the recommendations of NSW Health. We request that all visitors do not attend our homes or facilities if you/they:

  • Feel unwell in any way.
  • Have travelled internationally in the last 14 days.
  • Have a member of the family who has travelled internationally in the last 14 days and have not practiced social distancing.
  • Have had contact with anyone with a confirmed or suspected case of COVID-19.

Additionally, please be advised as per the guidelines of NSW Health:

  • We have one-visitor-only arrangements in place. This means you must limit the number of visitors to one person.
  • No children are to visit the homes or facilities.

We encourage you to stay connected with your loved ones via phone and video calls.

Hand/respiratory hygiene and social distancing

Follow these measures to help protect against the spread of COVID-19:

  • Wash your hands or use hand sanitiser on entry and exit of our homes and facilities.
  • Cover your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.
  • Always maintain a 1.5 metre distance from other people.

Personal protective equipment

We are following advice from NSW Health on use of personal protective equipment. The use of masks and gowns is not required to perform standard care on well people. It is only for use when an infection is confirmed.

Throughout Australia, the general community and hospitals have been affected by the reduced availability of consumables and healthcare items. You can be assured that Royal Rehab has access to adequate personal protective equipment should a suspected outbreak occur.

In event of an outbreak

In the event of an outbreak, Royal Rehab will immediately notify NSW Health Public Health Unit and will follow all directives on how to best manage and contain the situation.


We are committed to keeping you up to date with Royal Rehab’s position around COVID-19 as the situation evolves. You will continue to receive regular email updates from me.

You can see the latest updates on this website.

Keep informed

I encourage you to regularly check the NSW Health website for updates on COVID-19 Novel coronavirus COVID-19- Find the Facts’ page or Frequently Asked Questions can be accessed at

You can also contact the Australian Government’s National Coronavirus Helpline 1800 020 080.

Feel free to contact me if you have any questions on 0417 046 136 or if I can be of any assistance.

Yours sincerely,

Nick Edwards

General Manager

Disability Services.

We use cookies to give you the best experience of our website. We use essential non-privacy intrusive cookies which are necessary for the operation of the website as well as non-essential cookies to optimise your experience.