COVID-19 Update

24 July 2020

Dear residents, families and friends of Disability Services,

I hope you are all safe and well. The last couple of months have certainly seen some trying times and I appreciate the efforts everyone has made to keep all residents, families and staff safe from COVID-19. 

COVID-19 Update

NSW Health has recently released new guidelines and recommendations to residential disability care providers and home care service providers. The two main changes relate to restricting visitors that may have visited Victoria or any of the NSW Government identified COVID-19 hot spots, and a new requirement to wear face masks by staff, visitors and residents.

All staff, residents and visitors should wear a face mask as described below:

  • ALL staff caring/working within 1.5 metres of any resident, whether this be inside or outside the home.
  • ALL visitors for the duration of their visit. Visitors may use their own masks.
  • By residents in our Disability Services homes when they leave the house.
  • Masks may be worm for up to four (4) hours or may be changed sooner if they become wet.
  • Used masks can be disposed of in general rubbish, preferably in bins with lids or covers.

Everyone is reminded that regardless of wearing masks, everyone should still maintain social distancing, perform regular hand hygiene and adhere to infection control guidelines.

Visitor restrictions

Staff and visitors will be screened prior to entering a home and should not enter if they:

  • have travelled to or returned from Victoria or overseas in the past 14 days
  • had contact with a confirmed case of COVID-19 in the last 14 days
  • have fever or symptoms of acute respiratory infection (e.g. cough, sore throat, runny nose, shortness of breath).
  • feel unwell in any way.
  • visited any of the NSW Government identified COVID hot spots

Stay Up-to-date on COVID Hotspots

NSW Government is identifying locations where there has been confirmed cases of COVID-19 and advising if you have been to any of these on the specified dates and times to:

  • Immediately self-isolate until 14 days after you were last there.
  • Get tested even if you have no symptoms.
  • Watch for COVID-19 symptoms and get retested should any symptoms recur.
  • Even if you get a negative test, you must stay in isolation for 14 days.

You are encouraged to stay up-to-date and informed on the hotspots by visiting the following website 

Additionally, please be advised as per the guidelines of NSW Health:

Family and friends who intend to visit our homes or facilities are advised to comply with the following recommendations of NSW Health:

  • Limit visits to a short duration.
  • Limit visits to a maximum of two visitors at one time per day.
  • Children aged 16 years or younger should not be permitted to visit as they are generally unable to comply with hygiene measures. Exemptions to this can be assessed on a case-by-case basis.
  • Visits should be conducted in the resident’s room, outdoors, or in a specific designated area, rather than in communal areas where the risk of transmission to other residents is greater.
  • All visitors should be encouraged to practice social distancing where possible, including maintaining a distance of 1.5 metres.

New QR Codes (Quick Response Code) upon Entry

Over the next week a secure and contactless QR system will be introduced at the main entrances to Royal Rehab and the disability houses to provide a quick method of recording the contact details of everyone who attends our facilities. We will be requesting that everyone who wishes to enter provides their name, phone, and email address. The data will be kept securely encrypted on Australian servers and destroyed when no longer needed. A paper-based system will still be available for those that do not have a QR compatible mobile phone.

Staying Connected

During these times where you may be unable to visit, we encourage you to stay connected with your loved ones via phone and video calls. If there is anything that we can do to assist with helping you stay connected please speak to our staff.

Thanking You

I thank you all for your continued support and I sincerely hope that you and your family remain safe and well. Should you have any questions please do not hesitate to contact me.

Yours sincerely

Nick Edwards
General Manager
Disability Services