Please call us with any queries or fill out the Feedback and Enquiry form below.
Royal Rehab welcomes all forms of feedback including compliments, complaints and suggestions. Our priority is to continuously improve our service provision. We treat all feedback and any complaints professionally and confidentially.
Feedback & Enquiry
If you are currently or recently received services as a patient, client, resident or guest of Royal Rehab, we greatly appreciate hearing about your experience via our Customer Experience Survey.
You can also download a PDF copy of the Customer Experience Survey Form here and return at your convenience.
Compliments, Complaints and Suggestions
For formal compliments, complaints and suggestions, you can fill out the online form above or download a PDF copy and return to at your convenience.
Steps in making a complaint
We welcome you feedback and will make every effort to address your concerns and find a satisfactory outcome.
- In the first instance we encourage you to speak with the Accommodation Manager, Clinical Operations Managers or General Manager.
- Should your matter not be resolved to your satisfaction, please contact the Quality and Risk Manager on 9808 9222 or email firstname.lastname@example.org.
- In the event, that your complaint remains unresolved and relates to Royal Rehab Private, Community Services or any of the private and public inpatient services, you can contact the Health Care Complaints Commissioner, details of which are available www.hccc.nsw.gov.au.
If your complaint relates to our Disability Services, you can contact the NDIS Commission details of which are available at www.ndiscommission.gov.au.