Contact Us

Please call us with any queries or fill out the Feedback and Enquiry form below.

 

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Address: 235 Morrison Road, Ryde NSW 2112

Postal Address: PO Box 6, Ryde NSW 1680

Telephone: 02 9808 9222

Fax: 02 9809 6071

For information on getting to Royal Rehab, click here.

Royal Rehab welcomes all forms of feedback including compliments, complaints and suggestions. Our priority is to continuously improve our service provision. We treat all feedback and any complaints professionally and confidentially.

Feedback & Enquiry

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Customer Experience Survey

If you are currently or recently received services as a patient, client, resident or guest of Royal Rehab, we greatly appreciate hearing about your experience via our Customer Experience Survey.

You can also download a PDF copy of the Customer Experience Survey Form here and return at your convenience.

 

Compliments, Complaints and Suggestions

For formal compliments, complaints and suggestions, you can fill out the online form above or download a PDF copy and return to at your convenience.

Steps in making a complaint

We welcome you feedback and will make every effort to address your concerns and find a satisfactory outcome.

  • In the first instance we encourage you to speak with the Accommodation Manager, Clinical Operations Managers or General Manager.
  • Should your matter not be resolved to your satisfaction, please contact the Quality and Risk Manager on 9808 9222 or email feedback@royalrehab.com.au.
  • In the event, that your complaint remains unresolved and relates to Royal Rehab Private, Community Services or any of the private and public inpatient services, you can contact the Health Care Complaints Commissioner, details of which are available www.hccc.nsw.gov.au.

If your complaint relates to our Disability Services, you can contact the NDIS Commission details of which are available at www.ndiscommission.gov.au.

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